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Marble Surface

CANCELLATION & LATENESS POLICY

 


At Calla Blow Dry, we value your time and the time of our talented stylists. To make sure we can provide the best experience for all of our clients, we have a simple and fair cancellation and lateness policy in place. We understand that things come up, and we always try to be as accommodating as possible.

 

Cancellations for Blow Dry, Dry Style, Up Do, and Makeup Services:


We kindly ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer that time to another client who may be waiting for an opening.

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To help our team manage the schedule efficiently, all cancellations or changes must be made by 6:00 PM the day before your appointment.

 

Cancellations must be done via phone call or text to the salon’s main number. Messages sent via email or Instagram cannot be validated and will not be accepted.

  • If you cancel or reschedule within 24 hours of your appointment, a $25 fee will apply.

  • If you do not show up for your appointment without giving notice, you will be charged 100% of the service cost.

 

We understand that life happens! If it’s your first time needing to cancel late or you have an emergency, please reach out—we’ll do our best to work with you.

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Late Arrivals:


We know that sometimes things don’t go as planned, so we allow a 10-minute grace period if you’re running late.

  • If you arrive more than 10 minutes late, we may need to adjust your service to fit the remaining time or reschedule your appointment.

  • If you arrive more than 15 minutes late and we’re unable to accommodate you, it may be treated as a missed appointment, and the cancellation fee will apply.

We always do our best to accommodate you while respecting the schedule of our other clients.

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Deposits:


For certain services, including Color, Keratin, or Botox bookings, we require a $125 deposit to hold your spot.

  • Deposits are refundable if you cancel or reschedule at least 24 hours in advance.

  • If you cancel after that or don’t show up, the deposit will be non-refundable.

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Why This Matters
We are not a salon that double books. When you schedule an appointment, that time is set aside just for you. Last-minute cancellations and no-shows make it difficult for our stylists to fill those spots, which impacts their schedules and our ability to serve other clients.

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