Marble Surface

CANCELLATION & LATENESS POLICY

 

We understand that sometimes schedules change and therefore requests at least 4 hours notice when cancelling or rescheduling your appointment.

Please note that appointments made within 24 hours may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a $25 charge.

No Show:
For each guest that fails to show without required notice a 50% charge of the service amount will be incurred on the card used to reserve booking. A 100% charge of the service amount will be incurred for Gel Extensions Services.

Lateness:
Please note that if you are over 15 minutes late for your appointment we will not be able to use hot tools or may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.

Here at Calla we will do everything we can to accommodate appointment changes and cancellations as required. Cancellations are accepted via voice mail, text message or email. Please contact us at your earliest convenience to modify or cancel your appointment.

If you have any questions regarding our policies please give us a call.

Thank you for booking your service, we can’t wait to see you!